The regular rules and policies of Affordbuy are the common guidelines which assist you to create a safe, fair along with a trusted trading environment for all our buyers and sellers. We strictly implement these policies to uphold safe and trusted trading.
The below mentioned products are restricted from selling on Affordbuy. And also merchants or sellers are liable if such products are sold on the website and the listings of such items are cancelled after incidence.
On a market platform, sellers have a set of obligations (roles and responsibilities), which were fulfilled effectively by all sellers direct to buyer satisfaction and hope, thus overall business growth leads to extraordinary sales.
Initial thing you require to keep in mind is that Affordbuy.com is an online platform that merchants utilize to sell their products online and Affordbuy is not a merchant or seller. Affordbuy is a supervisor of market so that the interests for together buyers and sellers are protected and the market policies & rules are compulsory. It is merchant responsibility who is selling to buyers directly to upload products, bring up to date price, quantity, handle fulfilment, handle customer problems and also stand by Affordbuy polices and rules.
The three biggest merchants/sellers market obligations:
Published Price assurance: The price shown at Affordbuy in your online store is filled by you (or some time by Affordbuy team on your side if you are taking our help) and is what buyers will pay if he/she decides to purchase that item. If the price of that item has gone up, you will still be liable to fulfil the order at your published price at Affordbuy, because that is what you are showing to customers. Published Price assurance is not concerning how low is your price but your responsibility to deliver a product to a customer at the cost entered by you on Affordbuy.com.
Best practice: Please ensure prices of all your products on daily basis or at least for those products that see cost going up or down regularly
Published Quantity Guarantee: If any of your products at Affordbuy do not show Sold Out or zero quantity that means you are guaranteeing its instant availability if it is sold. If customers see your products as Sold Out or zero quantity, they will not be able to purchase them. That means, if customers can purchase your product, you are clearly and clearly guaranteeing their availability.
Best practice: Please ensure quantity of all your products on daily basis and bring up to date on your seller Panel.
Handover sold products to the customer: As a merchant you agree on Affordbuy’s well-defined Service Level Agreement (SLA) that you will deliver the sold products to the customer within the send time frame from the time of the order being placed by the customer at Affordbuy.com.
Best practice: Please contact Affordbuy seller on regular basis and keep the products prepared for transmit to the customers.
Here is the full catalogue of merchant’s market obligations:
|1||Product Upload||The more products you upload, the more eye-catching you make your online store. Customers are fascinated to merchants with a huge variety. Always keep your catalog contemporary.|
|2||Product Description & Details||Always characterize your product honestly and carefully. Make sure the
following at the minimum
|3||Check Quantity Committed||Make sure that the quantity you have inputted is in fact in your ownership.
|4||Check Price||Incorrect pricing on any online platform is a strictly restricted. Make sure that the pricing is always up to date.
|5||Check Price||Marketplace form requires a seller to make sure top of the class service levels to customers. The support of high service levels is to delivery is to be done on time to customer. Ensure that the sold products are delivered to the customer as per the said time frame from the time of the order being placed by the customer at Affordbuy.com. Remember, timely delivery develops your customer rating.|
|6||Handle Customer Issues||While Affordbuy handles the widely held customer care issues on your
behalf, you will be mandatory to handle delivery delay and product quality associated issues through Affordbuy.
|7||Handle Customer Issues||Creating offers, deals along with promotions on a regular basis can have a huge optimistic impact on your business on Affordbuy. Deals and promotions attract customers to your store and assist you to establish long term association with customers.|